Refund /Return Policy
Our market for goods and services is among IDE members, and supporters who are engaged in the science of demolition engineering..
Problems and queries about bookings, fees, subscriptions or IDE branded goods should be directed to the National Secretary, who will do her best to offer a resolution.
Booking fees for IDE events
We do not confirm bookings for events until payment in full is received.
We organise events in first class locations at very favourable rates for our members and their colleagues. This means that we have to guarantee and pay for a minimum number of attendees. Therefore, refunds on tickets cannot be made, unless there are exceptional extenuating circumstances. A booking may, however, be transferred to another person.
Application fees to join the Institute
We do not refund application fees unless the application is found to be totally inappropriate, e.g. from someone who is not engaged in demolition engineering.. The fee does not expire, so the applicant has time to gather any extra information or experience that the Membership committee requires.
Subscriptions and Examination Fees.
We do not refund subscriptions or examination fees. Candidates may, under certain circumstances, transfer to a later examination session.
IDE branded goods
We do our best to ensure that our branded goods are of the highest quality and fully fit for purpose. They are only sold to IDE Members.
Please phone or e-mail the National Secretary to discuss any problems with an order.
A refund or replacement for defective goods will be made if the goods are returned to the IDE Office unused and in their original packing within 28 days of the order. The purchaser must bear the cost of this.
Refunds are not applicable to goods that are given by the IDE as gifts or tokens of appreciation.
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